Food Delivery Guide For Restaurant And Food Business Owners

One of the things that the pandemic has taught business owners is that, if you won’t adapt, your business won’t survive. While this isn’t applicable to all businesses, many from the food and beverage (F&B) industry definitely have the option to do so nowadays.  With online platforms such as GrabFood and FoodPanda making restaurant businesses available to customers even in the midst of a pandemic, it’s definitely not impossible to continue doing business even in the middle of a crisis.  While this isn’t a foolproof method because it also has its own pain points (we’ll get to that later), it will at least add a selling channel for your business. On a regular day without a pandemic, this is a good strategy to augment your business. During a crisis that limits people’s movements, this is probably the only channel where you can get a customer.  There are currently two app-based platforms in the Philippines for this: GrabFood and Food Panda. Here are the things that you need to know to get on board their platforms. 

GrabFood

GrabFood is the platform operated by the multinational technology company Grab that connects local restaurants and eateries with customers in the community. For consumers, this is a place where they can easily order their favorite food and have it delivered to their doorsteps. For merchants and restaurants, it’s a platform to expand their customer base and increase their visibility and credibility.  [block type="info" title="What are the requirements to become a partner of Grab Food?"] Only legitimate businesses are allowed to be on the platform - tax-paying businesses. In the Philippines, there are various types of licenses that you can get as proof of this. Merchants only need to upload a scanned copy of the following documents to GrabFood’s website upon registration. 

• Business Permit
• DTI Certification
• Business documents (dti forms), whichever of the following is applicable to your business
  1. Form 9
  2. Form 13
  3. Form 49
• Valid ID of the restaurant owner or the person in charge of the restaurant 
• Halal certificate (only if applicable to your restaurant) 

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How to sign up as a merchant in GrabFood?

The application process is fairly easy and seamless once you have completed the documents mentioned above prior to signing up. Once you’re all set, you can go to your computer and do the following to get started:

1. Go to Grabfood website, https://www.grab.com/ph/merchant/food/#hero
2. Fill-up the required information:
   • Restaurant Name
   • Title and name of the owner or person-in-charge
   • Phone number
   • Email address
   • City
   • Number of outlets
   • Merchant Address
   • Type of partnership with Grab: Grabfood or GrabMart
3. Tick the captcha
4. Hit “submit”
5. Wait for the partner services executive to contact you for you to submit your documents and proceed further with the registration and onboarding process 

[block type="tips" title="What are the advantages of signing up for GrabFood?"] Without a shadow of a doubt, there’s really no harm in getting onboard their platform. 

1. Visibility
2. Removes the need to advertise online.
3. Reach out to more customers.
4. Boost your credibility.
5. Payment is guaranteed even for COD customers
6. Personalized vouchers for your customers

[/block] [block type="success" title="What are the fees and charges in GrabFood?"] Just like any other business, Grab needs to earn in order to continue running their business. For the case of merchant partnership, there are various fees that the merchants will have to shoulder in order to carry on with Grab’s delivery platform.

• Commission for every order (10 to 25%)
• MDR fee for GrabPay transactions

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FoodPanda

Foodpanda is an online food delivery platform that creates customized restaurant profiles on their domain. They help restaurants increase their visibility online. Foodpanda lists them and runs a host of advertisement campaigns to promote the restaurants.  Customers can easily find their restaurant of choice by using filters like type of cuisine, delivery time, the cost for two, and more. They also get an idea about the quality of a restaurant through ratings and reviews. In short, a Foodpanda registration helps bridge the gap between restaurants and customers. [block type="info" title="What are the requirements to become a partner of FoodPanda?"] Only legitimate businesses are allowed to be on the platform - tax-paying businesses. Food Panda will only require a scanned copy of the following documents uploaded to their website upon your registration:

• Business Permit
• DTI Certification
• Business documents (dti forms), whichever of the following is applicable to your business
  1. Form 9
  2. Form 13
  3. Form 49
• Valid ID of the restaurant owner or the officer in charge of the restaurant
• Halal certificate (only if applicable to your restaurant) 
• A copy of your menu (scanned or camera picture)  

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How to sign up as a partner of FoodPanda?

Signing up is very straightforward, here’s what you need to do.

1. Go to FoodPanda’s website, https://www.restaurant.foodpanda.ph/
2. Click “Sign up now”
3. Fill-up the required information.
   • Restaurant Name, city, address with a postal code
   • Restaurant Cuisine
   • Particulars of the owner like first name, last name, contact number, and email address
   • Responsibilities of the person filling the sign-up page
   • Other details like the average cost of a meal for one person and whether you have a delivery service or not
   • Towards the end of the form, you’ll have to upload your restaurant’s menu or any other specific documents specific to the country you’re looking for
4. Click “submit form”
5. Wait for the FoodPanda Vendor team to contact you after they’ve reviewed your documents 

[block type="tips" title="What are the advantages of signing up for Food Panda?"] The value that it can bring to restaurant owners cannot be understated, especially now that the Philippines has gradually adapted to app-based services, more and more people are using the platform for convenience. 

1. Visibility
2. Removes the need to advertise online
3. Reach out to more customers
4. Boost your credibility
5. Payment is guaranteed even for COD customers 

[/block] [block type="success" title="What are the charges and fees of FoodPanda?"]

1. Their order commission is around 10–15% per order
2. For online payments made by customers, there are payment gateway fees of approximately 2% to merchants
3. Phone calls made by customers through their app will also be charged to the merchant  Merchants’ restaurant numbers will not be displayed on their app, Food Panda will basically handle all the inquiries of the customers and if needed they route the call to the merchant.

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Image from Rappler.com

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